1. Who we are
ISA ERP Private Limited (“ISA”, “we”, “us” or “our”) operates isaerpstar.com. This policy explains how we handle personal information when you use our website or contact us about our ERP, decision intelligence, software development or consulting services.
2. Information you choose to share
When you submit an enquiry or contact us directly, you may provide your name, work email address, phone number, company name, preferred contact method and information about your business requirement. Please do not send sensitive personal information unless it is necessary for your enquiry.
3. How we use information
- To respond to your request, arrange a discussion or provide relevant information about ISA services.
- To understand the business context you share and prepare a relevant follow-up.
- To maintain reasonable records of business enquiries and improve our website and services.
- To meet legal obligations or protect the security and integrity of our business.
4. Contact forms and email delivery
Website forms send the information you enter to ISA by email through our server-side mail service. Your submission may include your name, work email, phone number, company, location, preferred contact details and business requirement. We use this information to respond to your enquiry and operate the contact process. WhatsApp remains available as a separate contact option. We do not sell your enquiry details.
5. Sharing and retention
We may share information with team members and service providers who need it to support your enquiry or our website, subject to appropriate confidentiality and security obligations. We retain enquiry information only for as long as reasonably required for these purposes, our business records, or legal requirements.
6. Your choices
You may ask us to access, correct or delete the personal information we hold about you, subject to applicable law and legitimate record-keeping requirements. You can also ask us not to contact you about a particular enquiry.
7. Security and external links
We use reasonable organisational and technical safeguards to protect information. No online transmission or storage system is completely secure. Our website may link to third-party sites; their privacy practices are governed by their own policies.
8. Updates and contact
We may update this policy when our website, services or legal obligations change. For privacy questions or requests, email support@isaerpstar.com or write to ISA ERP Private Limited, 314, Omega Business Park, Wagle Industrial Estate, Thane, Maharashtra 400604, India.